Returns and refunds

Scope and contact

The seller is WOMEN-CARE S.R.L, IDNO 1025600050133. This policy applies to Women Care products ordered at a distance by consumers in the Republic of Moldova and supplements mandatory statutory rights. To request a return, email women.care.md@gmail.com or call +37369536835 and include the order number if available.

14-day withdrawal right

You may withdraw from a distance contract without giving a reason within 14 calendar days of the day on which you or a person nominated by you, other than the carrier, takes physical possession of the product. If one order is delivered in several parcels or lots, the period runs from receipt of the last parcel or lot as provided by law.

How to notify us

Before the period expires, send an unequivocal withdrawal statement by email or tell us by phone. Include your name, contact details, product, and receipt date so that we can identify the order. No model form is required.

Simply sending the product back, refusing delivery, or failing to collect it without a clear withdrawal statement is not sufficient. Keep evidence that you sent the notice on time.

Hygiene-product exception

A box with its hygiene seal intact may be returned under the withdrawal right. For health protection and hygiene reasons, the withdrawal right does not apply to sealed goods that are unsuitable for return for those reasons once unsealed by the consumer.

Opening the outer shipping package is not the same as breaking the product-box seal. The hygiene exception does not limit your rights if a product is incorrect, damaged, defective, or otherwise non-conforming.

Sending a product back

After notice, we provide the return address and instructions. Send the product without undue delay and no later than 14 calendar days after telling us of the withdrawal. The deadline is met if you dispatch it before the period expires.

For a change-of-mind return, you pay only the direct return-transport cost unless we agree to pay it. We do not charge administrative, handling, or storage fees. For non-conforming or incorrectly supplied goods, Women Care pays the reasonable return costs.

Refund timing and method

We will refund the sums received for the withdrawn goods and the initial standard delivery charge, if paid, no later than 14 calendar days after we are told of the withdrawal. We do not refund the extra cost of a more expensive delivery method chosen instead of the standard option offered.

We may withhold the refund until we receive the goods or you provide evidence that you sent them, whichever occurs first. We refund using the same payment method unless we expressly agree another method, without a refund fee.

Product condition and diminished value

Keep the product in suitable conditions until return. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the product, within the limits of the law. The unsealed-hygiene-product exception applies separately.

Incorrect, damaged, or non-conforming goods

Check the product after delivery and contact us promptly if it is incorrect, damaged, or does not match the confirmed information. Describe the issue and, if possible, attach photographs of the product, packaging, and label. This helps us investigate but does not shorten or remove any statutory time limit or right.

After review, we provide the remedy required by consumer law, which may include replacement without charge, an appropriate price reduction, or a refund depending on the circumstances. You do not need to unseal or use other products in the order to prove a lack of conformity.

Complaints and statutory rights

We will seek to resolve your request within a reasonable time and explain the next steps. If you are dissatisfied with our response, you may apply to the competent consumer protection authority or court.

Nothing in this policy excludes, reduces, or replaces statutory conformity guarantees, rights to compensation, or other mandatory consumer rights.