Delivery information

Delivery area

We accept requests for localities throughout the Republic of Moldova. The website does not currently offer international delivery. Actual delivery availability depends on courier coverage and is confirmed before the order is concluded.

Order confirmation

Submitting the form creates a request. The team contacts you using your preferred method to verify the product, quantity, locality, address, and parcel recipient. We dispatch only after you accept the total price, delivery cost, and estimated delivery time.

Delivery cost

Delivery is free in Chișinău. Elsewhere in the Republic of Moldova delivery is handled by Nova Poshta and is not included in the 120 MDL box price. Its cost depends on the locality, courier option, and applicable conditions and is quoted before you confirm the order. We will not later add delivery charges that you did not accept.

Estimated timing

We provide an estimated delivery time during confirmation. Unless we expressly agree a different period, delivery will take place without undue delay and no later than the applicable statutory period, ordinarily 30 calendar days after the contract is formed.

If we learn of a material delay, we will contact you with a new estimate or a remedy available under the law. Courier timelines are estimates, but Women Care remains your contact point for the order.

Address and handover

Please provide a complete address, any access instructions, and a reachable phone number. Check the name and the parcel for visible damage at handover. The risk of loss or damage passes to you when you or your nominated person takes physical possession, subject to the exceptions required by law.

Failed delivery or incorrect details

If delivery fails because an address is incorrect, no one responds, or a parcel is not collected, we will contact you about another attempt. Any justified extra cost will be disclosed and charged only if you accept it and the law permits it.

Notify us as soon as possible at women.care.md@gmail.com or +37369536835 if the address or contact details must change. A change may no longer be possible after the parcel has been handed to the courier.

Late, lost, or damaged parcel

If the confirmed period has passed or a parcel appears lost, contact us and we will investigate with the carrier. If the package is visibly damaged or products are missing, tell the courier where possible and contact us promptly. Photographs may help the review, but not having them does not remove your statutory rights.

For incorrect, damaged, or non-conforming products, the “Returns and refunds” page applies. Reasonable costs needed to remedy a lack of conformity are not charged to the consumer.

Cancellation and contact

The seller is WOMEN-CARE S.R.L, IDNO 1025600050133. You may cancel a request at no cost before confirmation. After confirmation, cancellation, withdrawal rights, and any return costs are governed by the Terms and the “Returns and refunds” page. For a delivery question, use women.care.md@gmail.com or +37369536835 and include the order number if you have it.